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项目
openCRX项目的目标:
我们的目标是把openCRX建成客户关系管理的核心模型.
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openCRX的历史
经过仔细分析CRM软件的市场后,我们得出这样的结论:一个专业、开源、容易定制的CRM解决方案是很有意义的,以下是其中几个原因:
- 花费几百万元购买一个商业版本的CRM,结果只有一个涉及很少业务流程的MIS,这样恐怕不划算。
而一个专业、开源、容易定制的CRM解决方案可以把CRM与你的业务系统(系统的、流程化的)集成在一起,免得白白送钱给CRM零售商。
记住这一点:不管你在华丽的产品宣传册上看到什么花哨的功能,任何CRM的解决方案的真正价值只能由恰当的定制和集成来体现
- 基于租赁式的CRM应用的成本优势是显而易见的,像Salesforce.com就很不错;
但是,基于租赁式的CRM解决方案和商业CRM解决方案都不如一个设计优秀的像openCRX的开源CRM解决方案那样节约成本.
- 让别人为你工作(如使用开源CRM解决方案)是很明智的,而把你很重要的数据(关于客户的信息)给任何人看是很不明智的。
特别的,把你很有价值的客户数据转交给一个处在外国管制的公司是一个很大的商业冒险。所以,当你看到那些租赁式的CRM应用,
你问过你自己,他们将把你的数据保存到哪里并且是否掌控全部让你感觉更好?
- 我们相信平台的独立性是很重要的,openCRX是在任何适合J2EE的应用服务器和任意操作系统上都是可运行的,并且,你可以自由选择大多数流行数据库系统(开源或者商业版).
所以,早在2003年,我们就开始了CRX应用核心的建模。开发一个开源CRM解决方案所选择的工具是openMDX,
它是一个领先的开源MDA平台(MDA = Model Driven Architecture)。在2004年2月,我们已经发布了一个核心模型的初始版本。
OpenCRX的第一公开版本的发行是在2004年8月1日。
^向上
以下是 openCRX 开发历史和未来开发计划
| 日期 |
里程碑 |
| 01-Aug-2004 |
initial launch of openCRX v1.0.0 |
| 09-Aug-2004 |
made the Top100 on Sourceforge for the first time ("most active" ranking) |
| 04-Sep-2004 |
openCRX v1.1.1 (support for additional DBs and language localization) |
| 06-Sep-2004 |
reached 1,000 downloads |
| 20-Sep-2004 |
reached 3,000 downloads |
| 25-Sep-2004 |
made the Top20 on Sourceforge for the first time ("most active" ranking) |
| 29-Sep-2004 |
made the Top10 on Sourceforge for the first time ("most active" ranking) |
| 21-Oct-2004 |
reached 5,000 downloads |
| 8-Nov-2004 |
openCRX v1.2.0 (multi-entity, security, workflows, es_MX, zh_CN, etc.) |
| 1-Dec-2004 |
First openCRX-based ASP offering launched |
| 09-Dec-2004 |
reached 10,000 downloads |
| 15-Dec-2004 |
openCRX v1.3.0 (BEA Weblogic, IBM WebSphere, etc.) |
| 14-Jan-2005 |
openCRX v1.4.0 (Security, MySQL, DHTML Calendar Control, HTML 4.01) |
| 28-Feb-2005 |
openCRX v1.5.0 (MS Word Integration, E-mail Notification, Audit Trail, ...) |
| 1-Jun-2005 |
openCRX v1.6.1 (Activity Mgmt, Issue Tracking, UI enhancements, cs_CZ, nl_NL, pt_BR) |
| 1-Aug-2005 |
more than 85,000 downloads in year 1 |
| 17-Aug-2005 |
openCRX v1.7.1 (Depot Mgmt, Booking Engine, RAS, UI enhancements, etc.) |
| 25-Sep-2005 |
reached 100,000 downloads |
| 11-Oct-2005 |
openCRX v1.8.1 (Product/Contract Extension, Single Sign-On, Perfomance Tuning...) |
| 31-Jan-2006 |
reached 125,000 downloads |
| 02-Apr-2006 |
openCRX v1.9.1 (Activity Processes, Pricing Models, E-Mail Adapter, Perfomance Tuning...) |
| 10-Sep-2006 |
reached 150,000 downloads |
| 23-Feb-2007 |
openCRX v1.10.0 (DB2 support, Enhanced GUI, AJAX-support, ...) |
| 01-Aug-2007 |
reached 180,000 downloads |
| 26-Aug-2007 |
openCRX v1.11.0 (JDO/JPOX compatible DB schemas, data bindingds, grid drill down, es_CO, ja_JP, ...) |
openCRX 在 1-August-2004 发布到sourceforge.net,并且一直不断的推出新版本。每次发布都增加了很多的新特性和极大的改进。(参见 完整特性列表 ):
| 发布声明 |
新增特性与增强功能 |
| openCRX v1.2.0 |
支持多个公司(ASP模式),安全管理, 工作流, es_MX, zh_CN, etc. |
| openCRX v1.3.0 |
支持 BEA Weblogic, IBM WebSphere, 等. |
| openCRX v1.4.0 |
安全性增强, MySQL, DHTML 日历控件, HTML 4.01 |
| openCRX v1.5.0 |
集成MS Word , E-mail通知, 审核、跟踪, ... |
| openCRX v1.6.1 |
界面增强, 活动管理, 问题跟踪, ... |
| openCRX v1.7.1 |
库存管理, 预定系统, RAS, Mantis 支持, ... |
| openCRX v1.8.1 |
产品/合约管理扩展, Single Sign-On, 性能优化... |
| openCRX v1.9.1 |
项目/资源管理, 多种价格管理,向导, E-Mail 接收/发送, 性能优化, ... |
| openCRX v1.10.0 |
支持DB2,增强用户界面, 支持AJAX, 生成报表, ... |
| openCRX v1.11.0 |
JDO/JPOX 兼容 DB schemas, 数据绑定, 表格下钻, es_CO, ja_JP, ... |
| openCRX v1.12.0 |
协同功能 (CalDAV, LDAP , Wiki, 基于索引搜索, ...) |
| openCRX v1.13.0 |
移动/离线支持, ... |
以下是最新的开发计划:
openCRX 版本
目标发布日期
特性 |
v1.10
2007-2-23 |
v1.11
2007-8-26 |
v1.12
2007年12月
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v1.x
待定 |
v2.0+
待定
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| Enhanced GUI with AJAX support |
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| openCRX/Store |
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| Support for IBM DB2 |
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| Enhanced ProductOfferings |
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| Contract CalculationRules and PricingRules |
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| Integration with OpenOffice Writer and MS Word (RTF) |
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| Integration with OpenOffice Calc and MS Excel (XLS) |
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| Programmable Reports: HTML, RTF, XLS |
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| Support for Apache POI |
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| Migrate to JRE 5.0 |
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| Migrate to JDO/JPOX compatible DB schemas |
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| DataBindings |
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| UI Enhancement: Grid Drill Down |
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| Enhanced Facility Management: Inventory Items |
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| New Locale es_CO (Spanish - Colombia) |
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| New Locale ja_JP (Japanese - Japan) |
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| CalDAV Server |
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| LDAP Server |
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| Wiki |
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| Index-based Search (PDF, DOC, XLS, ODS, ...) |
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| New Locales |
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| Synchronization of multiple openCRX instances |
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| Offline-/Mobile-Support |
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| Report Generation (HTML, PDF) with BIRT |
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| FAQ Extension |
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| Additional UI Languages |
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| mySAP CRM Adapter *call for donation |
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| Peoplesoft Vantive Adapter *call for donation |
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| Siebel Adapter *call for donation |
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| Calendar |
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| Templates, auto-complete forms |
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| Customer Service / Knowledge Base - FAQ |
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| Customer Service / Self-Service |
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| Customer Service / FAQ Extension |
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| Marketing Campaigns (E-mail) |
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| Marketing Campaigns (Web) |
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| Security Extension Model Permissions |
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| Export CSV |
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| Export MS Excel |
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| MS Outlook Plugin a |
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| MS Exchange Adapter b |
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| MS Active Directory Adapter |
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| Lotus Notes Adapter c |
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| Novell GroupWise Adapter |
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| Abacus Adapter |
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| Advanced Analysis and Reporting |
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| Dependency Diagrams (Activities, Organizations, etc) |
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| Gantt Charts (Activities) |
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| Eclipse-based openCRX GUI |
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| Support Oracle 10g AppServer (ORION) *call for donation |
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| Support Jrun 4 AppServer *call for donation |
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| DB Support IBM DB/2 *call for donation |
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| Support for Daffodil DB/One$DB *call for donation |
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| CTI Integration (e.g. Asterisk) |
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| openCRX as a Portlet (JSR168) |
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| Guide: "Technical Overview openCRX" *call for donation |
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| Guide:"openCRX Modeling Guide" *call for donation |
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| Guide: "openCRX User Guide" *call for donation |
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*donation 这个特性因为赞助而加速 了—谢谢!
*call for donations 我们在寻找赞助者来资助这个特性的资金
假如你想建议一些新的特性,请在特性请求论坛上发表你的意见.
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openCRX背后的驱动力
多亏了MDA,才能在不到一年的时间里用如此有限的资源就完成了CRM的任务。MDA使我们团队比传统的开发团队效率高出了10倍。
我们的开发平台(openMDX)也起了很大的作用。实际上我们没花多少时间在编程上,因为主要的模快都是现成的(持久层、安全性等)。我们关注的是分析业务流程和建模.
我们希望有很多聪明的人一起努力使得openCRX成为强大的客户关系管理工具。假如您愿意参与或者合作请联系我们。感谢任何形式的支持.
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The openCRX 工程登记在SourceForge:
http://sourceforge.net/projects/opencrx/
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openCRX邮件列表和论坛:
请访问 这里.
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